Privacy Policy

1. About this policy

This policy explains how Trainer Pro collects, uses, stores and shares personal information when you use our website, mobile application and related services. By using Trainer Pro, you acknowledge the practices described here.

2. Information we collect

Depending on how you use Trainer Pro, we may collect:

• Account information, including your name, email address, role and login credentials.
• Trainer-client relationships, workout plans, schedules, exercise logs, session notes and training history.
• Progress information you choose to enter, such as bodyweight, mood, energy, sleep, soreness, personal bests and progress photographs.
• Technical and security information, such as IP address, device information, login attempts and service activity.
• Messages or information you provide when contacting support.

3. How we use information

We use personal information to provide and maintain Trainer Pro, authenticate users, connect trainers with their clients, record workouts and progress, personalise the experience, send service and security communications, protect accounts, resolve support requests and improve the service.

4. Trainer and client access

If you are a client, your assigned personal trainer may access information required to provide coaching, including workouts, progress records and session history. Trainers must only use client information for legitimate coaching purposes. Private credentials and password-reset codes are never shared with trainers.

5. Legal grounds

Where UK or European data-protection law applies, we process information as necessary to perform our contract with you, pursue legitimate interests such as operating and securing the service, comply with legal obligations, and—where required—on the basis of your consent. You may withdraw consent for optional processing at any time.

6. Sharing information

We do not sell personal information. We may share limited information with service providers that support hosting, email delivery, security, analytics or customer support; with your assigned trainer or client as needed to provide the service; where required by law; or as part of a business transfer. Providers must protect information and use it only for the agreed service.

7. Storage and security

We use reasonable technical and organisational safeguards designed to protect personal information. Passwords and security codes are stored in hashed form. No online service can guarantee absolute security, so you should use a strong, unique password and keep account codes confidential.

8. Retention

We retain information while your account is active and for as long as reasonably necessary to provide the service, meet legal obligations, resolve disputes and protect legitimate interests. Expired security codes are retained only as needed for security and audit purposes. We may anonymise information that no longer needs to identify you.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to the use of your information, request a portable copy, or complain to a data-protection authority. Certain records may need to be retained where the law permits or requires it.

10. Children

Trainer Pro is not intended for children under 13. Users under the age required to consent to data processing in their country should only use the service with permission and supervision from a parent or legal guardian.

11. Changes to this policy

We may update this policy when our services or legal obligations change. The latest version will be published on this page with its effective date.

12. Contact us

For privacy questions or requests, email privacy@trainerpro.app.